Thank you for choosing HA Tech products. This policy outlines the procedures and guidelines related to the delivery of medical devices purchased through our platform. We are committed to ensuring a seamless and reliable delivery experience for all our customers.

  • Shipping Regions

We offer delivery services within specified regions and countries. Before making a purchase, customers should verify if their location falls within our designated shipping areas. This information is usually available during the checkout process.

  • Delivery Timeframes

The estimated delivery timeframes for medical devices are provided during the checkout process and can vary based on factors such as product availability, shipping destination, and shipping method chosen. We make every effort to deliver products within the stipulated timeframes, but please note that these are approximate and not guaranteed.

  • Order Processing

Upon successful order placement and payment authorization, our team begins processing the order. This process includes verifying the order details, preparing the medical device for shipment, and coordinating with our shipping partners.

  • Shipping Methods

We offer two types of shipping methods to cater to different customer preferences and urgency levels. These methods may include standard shipping and express delivery (if available in specific regions). Customers can select their preferred shipping method during the checkout process.

  • Shipping Charges

Shipping charges are determined based on the chosen shipping method, delivery destination, and the overall order value. The applicable shipping charges are displayed to customers before they finalize their purchase.

  • Tracking Orders

Once the medical device is dispatched, tracking information will also be available within the customer’s account on our platform or will be emailed to customer.

  • Delivery Attempts

Our shipping partners will attempt to deliver the medical device to the specified shipping address. If the delivery is unsuccessful due to the recipient’s unavailability, the courier may leave a delivery notification or make additional attempts as per their policy. It’s important for customers to provide accurate contact information and track their order’s status to ensure successful delivery.

  • Delivery Confirmation and Receipt

Upon successful delivery, customers are required to sign for the package to confirm receipt. This serves as acknowledgment that the medical device was received in good condition. In cases where the package appears damaged or tampered with, customers are advised to refuse the delivery and immediately contact our customer support at +61431 581 133.

  • Delivery Address Accuracy

Customers are responsible for providing accurate and complete shipping addresses. We cannot be held responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete address information provided by the customer.

  • Delays and Force Majeure

While we strive to ensure timely deliveries, certain unforeseen circumstances such as natural disasters, extreme weather conditions, labor strikes, and other events beyond our control may lead to delays. In such cases, we will communicate with affected customers to provide updates and possible solutions.

  • Customer Support

Our customer support team (+61431 581 133) is available to assist with any delivery-related inquiries, concerns, or issues. Customers can reach out through the provided contact channels for prompt assistance.

By shopping on our HA Tech website, customers agree to comply with this Delivery Policy. This policy is subject to change without prior notice, and any updates will be reflected on our platform.