At HA Tech Pty Ltd, we strive to provide you with a seamless and enjoyable shopping experience. We understand that there may be instances when you need to return a product, and we’re here to assist you with our transparent refund policy.
- Eligibility for Returns:
This policy is applicable only to products that are received in a damaged or defective condition. To be eligible for a refund, the following conditions must be met:
- You must notify us within 7 days of receiving the damaged product.
- The product must have been damaged during shipping or have a manufacturing defect.
- Photographic evidence of the damage must be provided to initiate the refund process.
- Refund Process:
To request a refund for a damaged product, please follow these steps:
- Contact our customer support team within 7 days of receiving the product to report the damage and provide photographic evidence.
- Our team will review the provided evidence and assess the damage.
- If the damage is verified, we will initiate the refund process.
- Refund Options:
Upon approval of the refund for a damaged product, you have the following options:
Full Refund: We will issue a full refund to your original payment method, including any shipping costs you may have incurred.
Replacement: If you prefer, we can replace the damaged product with a new one at no additional cost.
- Return of the Product:
In some cases, we may request that you return the damaged product to us. We will provide you with clear instructions on how to proceed. Return shipping costs will be covered by HA Tech Pty Ltd. Please ship the return product at following address:
HA TECH PTY LTD
UNIT 2, 3 Packard Avenue
Castle Hill, NSW 2154, Australia
- Contact Us:
For assistance with damaged product refunds or to initiate the refund process, please contact our customer support team at +61431 581 133. We are here to help you through the process and ensure your satisfaction.
Please note that this policy is specifically designed for damaged or defective products and may be subject to updates or revisions. We recommend reviewing our policy periodically for any changes.
Thank you for choosing HA Tech products. We are committed to your satisfaction and look forward to assisting you promptly in the event of any issues.